FREQUENTLY ASKED QUESTIONS

Orders are usually processed within 48 hours and are usually delivered within 7-10 days. Exeptions would be preorders (which typically take 4-6 weeks) or higher that average order volume. In that case, we would send a mass email to all customers.  

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sweetgrassclothingco@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Shipping costs depend on the size/weight of the item(s) you’ve ordered. 

Yes. Simply reach out to us via sweetgrassclothingco@gmail.com and we will do our best to make any corrections to your order. Please advise, If your order has already shipped we can not alter your order.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sweetgrassclothingco@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We currently only ship within the United States.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. Tracking can also be done with our track order tab. Simply enter your information and the system will give you your current shipping details.

Yes. You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering one size above your usual size.

Please contact our customer service team via sweetgrassclothingco@gmail.com. Providing the return is within the 7-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

If your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sweetgrassclothingco@gmail.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. The customer will be responsible for return shipping costs. 

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal. If you decide to use the Paypal method, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.