Thank you for shopping at SweetGrass Clothing Co.!

We strive to deliver your top quality apparel to your doorstep safely and swiftly. Please go through our shipping policy to understand how and when your order will be delivered.

 

Shipping Methods

We currently offer a reliable shipping option for seamless deliveries across the United States. All orders are processed within 2-3 business days. Orders will take 5-7 business days to arrive. (This does not apply to preorders.)

We partner with trusted logistics providers across the United States to ensure the timely and safe delivery of your products.

 

Delivery Timeline

We ensure that all orders are processed within 2-3 business days (Unless it is a preorder). Once your order has been shipped, the estimated delivery time is 5-7 business days across the United States.

Delivery timelines may vary slightly depending on your location, the weight of the package, or unforeseen logistics issues. We appreciate your patience and understanding in such cases.

You will receive a shipping confirmation via email or SMS with tracking details once your order is on its way.

 

Shipping Charges

Shipping fees are calculated based on the weight of your order and your delivery location. The final shipping cost will be displayed at checkout before you make your payment.

We strive to offer affordable shipping rates while ensuring your product arrives in perfect condition.

 

Delivery Coverage

We currently offer delivery to most cities, towns, and rural areas across the US. If your location is not serviceable by our courier partners, we will contact you to make alternate arrangements or issue a full refund.

 

Payment Methods

We accept the following secure payment options:

· UPI (Unified Payments Interface)

· Net Banking

· Credit and Debit Cards (Visa, Mastercard, Rupay, etc.)

· Cash on Delivery (COD) is not available at this time.

Please ensure your payment is successfully completed to confirm your order.

 

Order Tracking

Once your order is shipped, you’ll receive an email or SMS with your tracking number and a link to track your package in real-time.

If you do not receive a tracking update within 48 hours of your order confirmation, please contact our customer support team via email at sweetgrassclothingco@gmail.com

 

Shipping Delays

While we work hard to ensure timely deliveries, delays may occur due to external factors such as:

· Severe weather conditions

· Public holidays or lockdowns

· Courier company delays

In such cases, we will do our best to keep you informed and updated on your order status.

 

Wrong Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete.

If you realize there is an error in your address, please contact us via email at sweetgrassclothingco@gmail.com. We have a small window to make corrections before the order is dispatched, but once the order is shipped, we are unable to change the address.

 

Undeliverable Orders

If an order is returned to us due to incorrect shipping details or failure to accept delivery, the package will be subject to a restocking fee, the amount of which will be determined based on the specific case. Shipping charges will not be refunded.

 

Lost or Stolen Packages

SweetGrass Clothing Co. is not responsible for lost or stolen packages once marked as “Delivered” by the courier. If your tracking shows your package has been delivered and you haven’t received it, we recommend:

· Checking with neighbors or your building security

· Contacting the courier directly

Please notify us so we can assist you in coordinating with the courier.

 

Return Request Window

You may notify us of a request for return of your item(s) within 3 days of receiving your order, and we expect the customers to return the product shortly.

Please note:

· Items must be unopened, unused, and in original condition

· Return shipping costs are borne by the customer unless the item was defective or wrongly delivered

Visit our Return Policy page for detailed instructions.

 

Out of Stock Items

If any item in your order is temporarily out of stock, we will hold the entire order until all items are available for dispatch.

If you wish to receive the available items sooner, please contact our support team to arrange partial shipping (additional charges may apply).

 

Import Duty and Taxes

Currently, SweetGrass Clothing Co. ships only within the United States. However, in case we expand internationally, any applicable import duties, customs fees, or taxes levied by the destination country will be the responsibility of the customer.

 

Acceptance of Terms

By accessing our website and placing an order, you agree to all terms and conditions stated in this Shipping Policy.

 

Need Help?

If you have any questions about your order, shipping timeline, or delivery status, feel free to reach out to our support team:

Email: sweetgrassclothingco@gmail.com

 

Thank you for choosing SweetGrass Clothing Co. – where tradition meets elegance, and your satisfaction is always our priority.